FG MAN Gentlemans Barbershop - Barbers Stafford

Privacy Policy

At FG MAN we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing the services listed.

What Information Do We Collect and Why?

New Client Details

We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name, address and contact details, including email address and telephone number, date of birth and title. We also ask how you would prefer to be contacted (email, SMS text, telephone, post or none) regarding appointment information, news or possible promotions. We are interested to hear how you found out about FG MAN, which may include who you were referred by and we like to record details of the age range you fall within for relevant marketing communication and updates if you opted in. We will never obtain information about you indirectly from sources outside our business.

Appointment Confirmations and Reminders

We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.

Appointment Ratings and Reviews

After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.

Loyalty

We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out at any time.

Marketing

We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Some of our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine’s Day and Christmas. Of course, you may opt out of receiving marketing material at any time.

Who Has Access to Data?

Your information may be seen and shared with salon team members if access to the data is necessary for the performance of their roles. For instance, the Front of House Coordinator may need your contact number to telephone you about your appointment or a Technician may need to check your colour service history prior to your visit.

The Accounts Team at FG MAN Head Office receive and process transactional information and receipts from the salon.

Any compliments, comments or complaints may be dealt with via Head Office, so we may need your name, address, email and/or telephone number to respond to you.

How Does the Company Protect Data?

The company takes the security of your data seriously. The company has internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by its employees in the performance of their duties. These controls include the use of personal passwords for logging on to the Company’s SalonIQ system and ensuring all information, documents and data created, saved or maintained on the Company’s computer system remains, at all times, the property of the Company.

Where the company engages third parties to process personal data on its behalf, they do so based on written instructions, are under a duty of confidentiality and are obliged to implement appropriate technical and company measures to ensure the security of data.

Data Processors and Data Locations

We use leading software solutions within our business to provide the services we’ve already listed. These software solutions store and process data in numerous locations outside our business premise.

SalonIQ Software

SalonIQ Software is our data processor which we use for booking appointments and taking payments. All debit card and credit card receipts are stored securely within the Accounts Department at FG MAN Head Office in Stafford.

Enterprise Live

Enterprise Live is used for reporting purposes via our Accounts, Payroll & IT functions at FG MAN Head Office in Stafford.

Enterprise Manager

Enterprise Manager is used for accessing client details via our IT function at FG MAN Head Office in Stafford. Client information is hosted remotely on SalonIQ server.

How Long Does FG MAN Keep Data?

At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself, however in some circumstances we may need to retain this information for example regarding legal purposes. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after two years.

Your Rights

You can:

• access and obtain a copy of your data on request;

• require the company to change incorrect or incomplete data;

• require the company to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing; and

• object to the processing of your data where the company is relying on its legitimate interests as the legal ground for processing.



If you would like to exercise any of these rights, please email the Data Protection Officer at: dpo@francescohair.salon or click a link below.Request Your Client Data

Delete Your Client Data

If you believe that the company has not complied with your data protection rights, you can complain to the Information Commissioner’s Office (ICO)


Cookie Policy

What are Cookies?

Cookies are small text files that are placed on your device or computer by a website’s server, to help the site provide a better user experience. In general, cookies are used to retain user preferences like language or font size, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics.

How Long is a Cookie Set For?

Session Cookies are temporarily placed on your computer or device and only last until you leave the website or close your browser.

Persistent Cookies last for a pre-defined period of time. They allow the website to recognise the computer or device being used and to provide settings and preferences which the user has previously selected.

Who sets our Cookies?

First Party Cookies are set by FG MAN, to provide users with various functionality when browsing the website, like remembering log-in information the next time you visit.

Third Party Cookies are set by organisations other than FG MAN for the use of analytical measurements and third party services.

How to control Cookies

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site. Simply change your cookie preference using the checkbox at the top of this page. Another way to do this is to disable cookies in your browser. You can consulting the ‘Help’ section of your browser or taking a look at  the About Cookies website which offers guidance for all modern browsers.Third Party Cookies  are set by organisations other than Francesco Group for the use of analytical measurements and third party services.










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© FG MAN Gentleman's Barbershop 2024   •   6 Lichfield Road, Stafford, ST17 4JX   •   01785 594173